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What if I received a defective/damaged item?
If you have received damaged or defective items, you could return in the same condition and in the original box and/or packaging. Once we receive the item, we will check it and if the item is found to be defective or damaged, we will process the refund along with any shipping charges.
What if I received a wrong item?
We apologize that you received a wrong item. In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging. Once we receive the returned item, we will process the refund along with Free 3 Day Returns. You can again order the selected item again from the Website. Just make sure to contact us within 3 days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it.
What if I have changed my mind, can I return the items?
Yes you can. If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees incurred. If you wish to return the item after receiving it, you can return within 3 days and we will refund. Delivery Charges will not be refunded
How long does it take the courier to collect the returned items?
Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to 1 weeks for a courier to collect the item. You can provide your preferred timings to them.
How can I receive refund to my credit card?
If you have paid through Credit or Debit card then the money would be refunded to your card, but depending on individualâ€™s bank policy, the amount may take up to a month to reflect in your card statement.
What if I paid through Cash on Delivery, how can I receive refund for an item?
If you have paid through Cash on Delivery (COD) then we will ask you for your Bank Account. and we will simply transfer the credit balance to your personal bank account.
Can I personally drop the item to your office?
Yes you can call our Customer care and visit us to deliver the Items and collect the cash.
Who pays for the shipping charges, when I return an item?
You can return an item for FREE. Diqqu pays for all the shipping charges and will refund your amount in full.